KEY DUTIES AND RESPONSIBILITIES

• • Assigning cases for field visit to field agents
• • Coordinating with repo officers on their daily performance and ensuring the specialists have the necessary support
• • Providing leadership to team members by communicating team goals, motivating, and addressing their issues
• • Providing support to agents to ensure they can deliver
• • Assisting with induction and training for Debt Collection new hires
• • Drive strong performance management in the team through clear communication on performance expectations
• • Identifying training needs, preparing training materials and recommending trainings that require external trainers
• • Develop strategies to promote team members adherence to debt collection policy and performance goals
• • Conduct team meetings to update members on changes in processes, target achievements and expectations.
• • Monitoring and training on usage of Field Collection tools in the department and company’s ERP System
• • Generate and share detailed reports about team performance
• • Submit suggestions on debt collection process improvements
• • Ensuring daily repossessed bikes align with Redash report and correctly updated in the system.
• • Any Other duties assigned

Job Qualifications / Skills

• Degree/Diploma in Business Administration or related field.
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• At least four years of relevant experience.
• Ability to adapt quickly and work independently.
• Fluent in English.
• Good leadership skills Loyalty and Integrity

HOW TO APPLY

All suitably qualified and interested candidates should send their applications and up-to-date CVs to careers@mogo.co.ug with the subject “Field Collections Team Leader – Vehicles”







Deadline: 25th October 2025

 

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DEADLINE: 2025-10-25